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Q: I can't remember my i GET IT username or password?
A: Follow the link http://www.myigetit.com and choose the "forgot password" text in the login box. Your user account information will be emailed to you.
Q: How do I start my training?
A: Once you have purchased your i GET IT software bundle, please log into i GET IT using the information that was provided via email on your receipt. When you log in, you will automatically be directed to your Learning Path.
Q: How do I edit my Learning Path?
A:
Q: Why aren't my courses showing in my Learning Path?
A: You will need to add the courses into your Learning Path. To add the courses:
Q: What is the Learning Path?
A: The Learning Path is the tool i GET IT members use to access their courses, track progress and view their results. The Learning Path is based on the Adobe Flex technology therefore requires Adobe Flash plug-in to be installed.
Q: Why can I not view my Learning Path, a black box appears instead?
A: The Learning Path requires users to have Adobe Flash version 8.0 or higher. To download the Flash Player, go to: http://www.adobe.com .
Q: How do I download part files for the course?
A: Please follow the directions below to download your part files.
Q: I can't see the images within the courses or I receive an access-denied error message.
A: If you are receiving an ACL error or Access Denied error, it could be a trusted site or firewall issue with Internet Explorer, to correct this issue:
Q: How do I edit my user information?
A: Please follow the directions below to edit your user information.
Q: How do I change my user preferences?
A: Please follow the directions below to edit your user preferences.
Q: Why does the button say Learning Path next to the bundle price in the Catalog?
A: You already have access to those courses, which could mean you or the team admin purchased the course bundle. By clicking the Learning Path button you will enter the Learning Path to start your courses.
Q: Why can't I purchase an individual course?
A: We offer bundle course purchases but not individual courses at this time.
Q: How long is my subscription good for?
A: One full year with unlimited access to your purchased training courses and social network.
Q: Does my training come in any other format than online access?
A: i GET IT is an online training portal, we do not offer downloads, DVD's, CD's etc with the igetit Professional accounts.
Q: What is offered when I become a free member (i GET IT Engineer account)?
A: You will receive 10 free courses to Test Drive igetit
Q: Why can't I login into igetit?
A: If you are not an i GET IT member, you can sign up for a free i GET IT Engineer account for a Test Drive of i GET IT or purchase your desired training courses from the Catalog by going to http://www.myigetit.com choosing CATALOG from the top menu. If you are a member, click on the Forgot Password button under the login option at http://www.myigetit.com to have your user information emailed to you.
Q: What's the difference between i GET IT Engineer and i GET IT Professional?
A: An i GET IT Professional is one year subscribed member to their purchased training courses/certificates as well as social network access. An i GET IT Engineer is a free social network member account with access to sample courses and social network access.
Q: How do I purchase an i GET IT Team account?
A: When you're in the Catalog and you Check Out to purchase your shopping cart contents, there is an option to enter multiple users. If you don't have all of the user's information, you may proceed with the purchase and create the additional usernames by submitting a Support Ticket through the Support Tab. A Support representative will assist you with creating the team user accounts after the purchase.
Q: Why haven't I received my courses in the mail?
A: You will not receive courses via mail. i GET IT is online learning for Engineers. If you have purchased an account, please log into i GET IT using the information that was provided via email on your receipt.
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